Help & Contact

To request a resend of your ticket email, simply contact us using the link at the bottom of this page.

If it’s the festival day and you don’t have your tickets, then a ‘last ditch’ lifeline is available at the festival door. We may be able to check you in manually (without the barcodes on your tickets) if we can find your booking on the system. Please don’t be surprised if we ask you security questions, such as the last 4 digits of the card you paid with, so that we know we have the correct booking and you are who you say you are. Everyone who you are holding tickets for should be present if you do this.

Before the festival day, you can buy tickets from this website using a payment card, such as VISA or MASTERCARD.

You cannot buy tickets online on the day of the festival. If there are tickets still available then they will become available on the door, at the door ticket price, once the festival starts. Be warned, many Fake Festivals sell-out in advance, without warning. If your festival is a sell-out before the festival day, no door tickets will be available.

If you buy your tickets during the early-bird period, which usually ends 4 weeks before the festival date, you’ll get them for a reduced price. Early-bird prices and cut-off dates are displayed on the tour date website page.

Other than that, there is no difference between an early-bird ticket and a regular advanced or even door ticket. Only the prices are different, so buy early!

When you make an online booking from our website we will email your tickets to you for free. We call our specially designed ticket emails ‘eTickets’.

Your eTicket email will provide you with a special link to download an eTicket PDF file which will contain a single A4 ticket page for every ticket you have bought. We like you to print out the A4 tickets and give them to each person, so that they can enter the festival easily and at different times. If you can’t print out your tickets then you can still enter the festival if you show the eTickets on your phone, ensuring everyone who has a ticket on your phone is with you when you enter.

Once you receive your eTicket email it is your responsibility to keep it safe. If you download the eTicket PDF to your computer or device, please ensure it cannot be copied or stolen. If you print out the A4 tickets, please ensure you do not loose them.

An eTicket barcode can only be scanned once to permit entry. If the eTicket has been duplicated then any subsequent barcode scans will not allow entry as we will only deem the original scan and entry as genuine.

We are usually able to track whether you have received and read the eTicket email and download the eTicket PDF - so no telling us porkies that you have never received them!

No, we cannot transfer your tickets between festivals because the special eTicket ticket codes are specific to each festival.

Tickets may only be resold through our ticketing resale partner, Tixel (www.tixel.com). Ticket should not be resold or attempted to be resold outside of Tixel and doing so is grounds for ticket cancellation without refund or compensation.

If you’ve booked in error you must contact us within 14 days of the booking to ask for a cancellation. However, if your booking was made within 14 days of the festival date we aren’t able to offer a cancellation.

We cannot part-cancel or part-refund bookings. If you’ve already received your tickets they will become invalid once the booking is cancelled.

Refunds usually take between 2-4 working days to appear in your card issuing bank.

Bookings can never be refunded after or during the festival.

Children 0-9yrs do not need a ticket to enter the festival and will be given an access wristband when they enter for the first time. They must be accompanied by a paid adult at all times, maximum of two children per adult.

Children 10-17yrs need a ‘Young’ ticket to enter and will be given a ‘Young’ wristband that must worn at all times.

Under 16yrs can only enter the festival if accompanied by a paid adult (18+ yrs).

16-17yrs must show proof of age if entering the festival alone, or otherwise must enter with a paid adult.

This is a reduced price ticket bundle where you receive 2 Adult (over 18yrs) and 2 Young (10-17yrs) tickets. It’s a little gesture to help families with the cost.

Each ticket holder can enter the festival separately with their own ticket but under 16 year olds must be accompanied by an adult.

0-9yrs are always free to enter without ticket.

Yes, they will simply fail the ID check and be given a ‘Young’ wristband instead.

No, an adult cannot enter using a ‘Young’ ticket, entry will be refused. However, you can pay a ticket upgrade fee at the festival entrance to upgrade a ‘Young’ ticket to an ‘Adult’ ticket. The fee is a fixed amount, irrespective of when the ticket was purchased and how much you paid for it.

For the single day UK Tour festivals the ticket upgrade fee is £15.00 and it will be £20 for the ‘Big Fake Festival’, irrespective of the ticket purchased.

Every ticket has a unique 6-digit code as part of the barcode that we scan when you enter a festival for the first time. You’ll usually find the ticket code alongside the barcode on a printed ticket or inside an eTicket email.

Be careful not to confuse the ticket codes with the booking reference numbers.

A giant marquee containing the entire stage, audience and bar area. An outside secure fenced area with tables and chairs, food traders and toilets. Adult and child entertainment may also be available, weather permitting.

Smoking/vaping is NOT allowed inside the marquee at any time, but is permitted outside the marquee in the secure fenced area. This will be monitored by security and staff at all times.

In the secure outside area there is usually a variety of stalls, children’s rides/inflatables and face painting etc.

Some festivals may have more entertainment than others and no two festivals will have the same. If the weather is poor there may not be any outside entertainment for children.

Please note that Fake Festivals are primarily about the music experience. The festivals are family friendly and there usually is some children’s entertainment, but the festivals are not aimed specifically at children.

Children can stay until the end of the festival unless the festival has special licensing terms. If so, any special terms will be shown on the festival webpage and on the tickets.

Children are always the responsibility of an adult.

We make a big effort to provide you with clean toilets at the festivals, and convenient urinals for the guys. We always have disabled toilets too.

The toilets are outside the marquee.

If you have printed each ticket you have purchased on to A4 paper then simply give each person their own ticket so that they can enter the festival with ease, especially if there are queues. We will scan the barcode on the paper ticket and if it is accepted you will then proceed to security for searches.

If your tickets (or eTicket email) are held on your phone then we will need to scan each barcode off your phone screen. Everyone who has their ticket stored on your phone will need to be with you.

There will be both male and female security staff carrying out appropriate searches. Everybody attending the festival has to be searched and anybody refusing a search will not be allowed entry. Once you have cleared security you will be given a wristband to wear for the duration of the festival.

If you have an adult ticket and can’t prove your age if asked, you will receive a ‘Young’ wristband and not be able to buy alcoholic drinks at the bar.

Yes, you can. When you enter the festival for the first time we will scan your ticket and provide you with a wristband to wear for the duration of the festival. Simply show your wristband to leave and re-enter the festival whenever you like, within reason.

Please note that we won’t allow drinks to be taken outside of the festival entrance and every time you re-enter the festival you will have to go through the search process with security.

We provide a safe and secure environment at the festivals and our zero tolerance approach is backed up by an experienced and professional security team.

However, it is still the responsibility of parents to maintain the the welfare of their children and we expect under 16 year olds to be accompanied an adult at all times.

We also provide a dedicated medical room that is staffed by trained first-aiders.

We don’t provide our own camping facilities at the regular Fake Festival tour dates as they are single day events.

At the ‘Big Fake Festival’ the campsite is available for everyone with a valid ticket, for free. More info on the ‘Big Fake Festival’ page.

Unlike the ‘Big Fake Festival’, we don’t provide any car parking at a regular Fake Festival tour date as these events are usually held within the local community, in parks and sports grounds. Please respect local residents if you park near housing.

We will usually leave the site immediately after event ends so please do not leave your car on site after we have left, or obstruct any of the site entrances.

Fear not! All Fake Festivals have a giant marquee that holds the stage, audience and bar so that the weather shouldn’t affect the festival too much. In fact, rainy festivals have a great cosy atmosphere inside.

We would only cancel the festival under extreme conditions and we would say so on your tour date website page and email everyone who has bought a ticket online.

Please see the ‘Food & Drink’ section.

Sorry, no pets of any type are allowed into the festival. This includes the marquee and the fenced outside area, no matter how cute or well behaved they are!

It wouldn't be practical to manage pets amongst a large crowd of people, including children, and our public liability does not allow it.

Guide Dogs (Hearing Dogs) are not pets and are welcome at the festivals. Please see the Guide Dogs information in the DISABLED & ACCESSIBILITY section.

Yes, you can bring an umbrella with you.

Some tables and chairs are provided outside, but you are welcome to bring your own chairs and rugs for use in the outside area. However, for saftey reasons, chairs or rugs are not allowed inside the marquee at any time.

TOUR DATES Gazebos and pop-up tents are ok to bring, but must not be larger than 3M x 3M. For safety reasons, only one allowed per group and it must be positioned to the rear of the garden area next to the fencing and secured to the ground at all times. Please remove before the end of the event. Gazebos are not permitted inside the event area at Big Fake Festival.

Of course you can. If it’s a large rig to produce professional photos or videos we’d like you to contact us first please.

Please refrain from photographing children that are not within your group.

On first entry you are allowed to bring in one sealed bottle of water, maximum 500ml. Other than that, no food or drink can be brought into the festival and security will search you and check bags every time you enter through the festival entrance.

Don’t forget, when you enter the festival for the first time we will secure a pass-out wristband onto you so that you can go out and come back into the festival as you please, within reason. You can always pop out to the car or have a picnic in the surrounding area if you want to, but if you use your picnic area as a ‘personal bar’ and continually re-enter the festival after replenishing yourself with alcohol then security will refuse further entry as we will deem you to have been ‘preloading’.

If you or your child have special dietary requirements, allergies or food intolerances that you are willing to prove, bring your documentation (such as a doctors or consultants letter) with you to show security when you enter the festival for the first time, as you may be allowed through with your own food (within reason - no banquets please!). Please be aware that, as usual, other festival goers are not allowed to bring food and we would very much appreciate your discretion whilst consuming.

If you cannot prove a special dietary requirement we will not allow you into the festival with your own food, but you can still use your access wristband to leave and cater for your food needs outside the festival.

Fake Festivals have well stocked licensed bars, inside the marquee, that sell both alcohol and soft drinks. Alcoholic drinks are chilled - we really look after your drinks as they are such an important part of your experience.

Bar drinks usually include: draft Carlsberg Pilsner, Greene King IPA Smooth and Stowford Press Cider; bottled lagers and ciders; vodka ice drinks; red, white and rose wine; Smirnoff, Bacardi, Jack Daniels, Gordans Gin and Captain Morgan with mixers such as Red Bull and other sodas. Soft drinks include: Coca Cola, Diet Coke, Sprite, Fanta, bottled water and kids fruit drinks.

Drinking water is also available at the festival for free, it is dispensed into a plastic cup for you.

Food traders may also sell drinks. Tea and coffee may be served at the food traders.

A bar menu is linked below. The menu also contains allergens information.

To avoid exchanging cash at the bar and to speed up serving drinks, we use a drink token scheme at all Fake Festivals. You buy drink tokens from the token desk next to the bar and then exchange the tokens at the bar for drinks. One token gets you a single bar drink (alcohol) or two soft drinks (Cola, Juice, etc).

For 2024, the tokens are priced at £5.00 each. Tokens are non-refundable - only purchase what you intend on consuming at the bar as the tokens will only be valid for that particular event.

You can buy tokens using cash or using our card payment machines (card machines are dependant on internet access and therefore availability is never guaranteed).

Outside the marquee you will usually find a variety of food traders. The food traders are independent and set their own menus and prices. Usually you would expect to see traders such pizza, burgers, hog roast as well as some street food options. Food traders do vary between festivals so please don’t assume it’s the same choice at every Fake Festival.

The food traders cannot guarantee to cater for all special dietary requirements, lifestyle choices (vegan etc) or those with allergies or food intolerances. Please ask the individual food traders for information.

Yes, Disabled tickets admit both the disabled adult (18+) or young person (0-17yrs) and an additional PA (personal assistant or carer, an adult aged over 16yrs) on the same ticket, at the same time. The disabled person and the PA cannot enter the event separately.

Disabled ticket holders are required to show adequate proof of their access requirements during check-in to allow free entry of a Personal Assistant (PA) aged over 16yrs. If proof is not provided, entry may be refused.

Accepted proof is any of the following:
Confirmation of Disability Living Allowance, Personal Independence Payment, or Attendance Allowance. This must be recent and clearly show the Name and Address of the recipient.
The Access Card with the +1 symbol

A Blue Badge will not be accepted as proof of access requirements.

The PA must assist and carry out full and safe 'duty of care' for the disabled person, at all times. If it is felt that this position is compromised (eg. intoxication), this could lead to relevant parties being asked to leave the event. Both PA and the disabled person should be aware of this statement.

As the events have limited attendance capacity, we reserve the right to stop the sale of disabled tickets (by marking them as sold-out) at the point where we feel the event resources would be compromised if we continued with sales.

Yep, clean disabled toilets at every Fake Festival.

You won’t have a problem manoeuvring around the festival or getting food and drink.

We usually find that wheelchair users like to watch the performances from the inside sides of the marquee where there is usually a bit of room away from the audience. If the ground is wet then it may be difficult for wheelchair users as we don’t use flooring at any of the festivals.

We aren’t able to place wheelchair users at the front of the audience. Also, due to the layout and size of the marquees, ‘viewing platforms’ are not something we are able to accommodate.

Depends on the site, all Fake Festivals are different.

If someone is able to come to the festival entrance and ask security if you can be allowed to drive up to the marquee we are usually able to help. However, the appropriate blue badge would have to be in the car and in view.