All the info you could possibly need, or ‘contact us’ at the bottom of this page.
If you haven’t received your eTicket email after 2 hours of successfully booking then it could be one of the following problems:
After you’ve considered the above points then you will need to request a resend of your ticket email. Simply contact us using the link at the bottom of this page, stating as many accurate details as possible as we will use these to find your booking.
We usually resend emails within 48 hours of a request. If you’ve left it as late as the festival day, please see below.
If it’s the festival day and you don’t have your tickets then a ‘last ditch’ lifeline is available at the festival door. We may be able to check you in manually (without the barcodes on your tickets) if we can find your booking on the system. Please don’t be surprised if we ask you security questions, such as the last 4 digits of the card you paid with, so that we know we have the correct booking and you are who you say you are. Everyone who you are holding tickets for should be present if you do this.
Before the festival day, you can buy tickets from this website using a payment card, such as VISA or MASTERCARD. You can also buy tickets from any local ticket outlets (such as shops, tourist info) that are listed on your tour date website page and on the festival posters and flyers.
You cannot buy tickets online or from local ticket outlets on the day of the festival. If there are tickets still available then they will become available on the door, at the door ticket price, once the festival starts. Be warned, many Fake Festivals sell-out in advance, without warning. If your festival is a sell-out before the festival day, no door tickets will be available.
If you buy your tickets during the early-bird period, which usually ends 4 weeks before the festival date, you’ll get them for a reduced price. Early-bird prices and cut-off dates are displayed on your tour date website page and on the back of the festival flyers.
Other then that, there is no difference between an early-bird ticket and a regular advanced or even door ticket. Only the prices are different, so buy early!
When you book from this website we will email your tickets to you for free. We call our specially designed ticket emails 'eTickets'.
The eTicket emails have an attached PDF file that contains a single page for every ticket you have bought. We like you to print out the pages and give them to each person so that they can enter the festival easily and at different times. If you can’t print out your tickets then you can still enter the festival if you show your eTicket email on your phone, but everyone who has a ticket on your phone must be with you.
Once you receive your eTicket email it is your responsibility to keep it safe until the festival day or to print out the ticket PDF to keep the tickets safe.
We are usually able to track whether you have received and read the eTicket email - so no telling porkies that you’ve never got them!
No, we cannot transfer your tickets between festivals because the festivals are run individually by different licensees. They are all owned independently.
Yes, you can sell your tickets if you cannot attend. The easiest way to do this is to print the tickets out onto paper and give them to the buyer.
If the festival is sold-out you will usually find plenty of people looking for spare tickets on the associated Facebook event page, which you can find from festival's website page.
If you’ve booked in error you must contact us within 14 days of the booking to ask for a cancellation. However, if your booking was made within 14 days of the festival date we aren’t able to offer a cancellation.
We cannot part-cancel or part-refund bookings. If you’ve already received your tickets they will become invalid once the booking is cancelled.
Bookings can never be refunded after or during the festival.
If your child is 0-9 years old they do not need a ticket to enter the festival but will still be given a wristband when they enter for the first time.
Children 10-17 years old need a ‘Young’ ticket to enter and will be given a ‘Young’ wristband that must worn at all times.
Children under 16 years old can only enter the festival if accompanied by a paying adult (18+ yrs).
This is a reduced price ticket bundle where you receive 2 Adult (over 18yrs) and 2 Young (10-17yrs) tickets. It’s a little gesture to help families with the cost.
Each ticket holder can enter the festival separately with their own ticket but under 16 year olds must be accompanied by an adult.
0-9yrs are always free to enter without ticket.
Yes, they will simply fail the ID check and be given a ‘Young’ wristband instead.
No, an adult can’t enter using a ‘Young’ ticket, entry will be refused. However, you can pay the extra amount on the door to upgrade the ticket to the ‘Adult’ door price.
Every ticket has a unique 6-digit code as part of the barcode that we scan when you enter a festival for the first time. You’ll usually find the ticket code alongside the barcode on a paper ticket or inside an eTicket email.
Sometimes we have special offers where you need to enter a ticket code from a ticket you’ve previously purchased to get a discounted ticket price or free tickets to other festivals, for example. When we do this we usually email your previous ticket codes to you as as a reminder, if you booked online. If you bought paper tickets from a ticket outlet and did not keep a record of the ticket codes then you won’t be able to benefit from these type of offers.
Be careful not to confuse the ticket codes with the booking reference numbers.
A giant marquee containing the entire stage, audience and bar area. An outside secure fenced area with tables and chairs, food traders, childrens entertainment and toilets.
Smoking/vaping is only permitted outside in the secure fenced area.
In the secure outside area there is usually a variety of stalls, childrens rides/inflatables and face painting etc.
As each festival is run independently it is down to the licensee of each festival to provide the traders, stalls and entertainment. Some festivals may have more child entertainment than others and no two festivals will have the same. If the weather is poor there may not be any outside child entertainment.
Please note that Fake Festivals are primarily about the music experience. The festivals are family friendly and there usually is some children's entertainment, but the festivals are not aimed specifically at children.
Children can stay until the end of the festival unless special terms have been applied to your tickets. Children are always the responsibility of the parent.
We make a big effort to provide you with clean toilets at the festivals, and convenient urinals for the guys. We always have disabled toilets too.
The toilets are outside the marquee.
If you’ve bought paper tickets from a local ticket outlet, or printed them from an eTicket email, then simply give each person their own ticket so that they can enter the festival with ease, especially if there are queues. We will scan the barcode on the ticket and if it is accepted then you will proceed through security/searches and be given a wristband to wear for the duration of the festival.
If your eTicket email is on your phone then we will need to scan each barcode in the email. Everyone who has their ticket on your phone will need to be with you.
If you have an adult ticket and can’t prove your age if asked, you will receive a ‘Young’ wristband and not be able to buy alcoholic drinks at the bar.
Yes, you can. When you enter the festival for the first time we will scan your ticket and provide you with a wristband to wear for the duration of the festival. Simply show your wristband to leave and re-enter the festival whenever you like, within reason.
We provide a safe and secure environment at the festivals and our zero tolerance approach is backed up by an experienced and professional security team.
However, it is still the responsibility of parents to maintain the the welfare of their children and we expect under 16 year olds to be accompanied an adult at all times.
We also provide a dedicated medical room that is staffed by trained first-aiders.
We don’t provide our own camping facilities at the regular Fake Festival tour dates but some of the festivals have campsites nearby and we will try to tell you that on your tour date website page and tickets.
At the ‘Big Fake Festival’ the campsite is available for everyone with a valid ticket, for free. More info on the ‘Big Fake Festival’ page.
Unlike the ‘Big Fake Festival’, there may not be any car parking at a regular Fake Festival tour date. If parking is available then we will usually say so on your tour date website page and tickets.
Please respect local residents if you park near housing.
Fear not! All Fake Festivals have a giant marquee that holds the stage, audience and bar so that the weather shouldn’t affect the festival too much. In fact, rainy festivals have a great cosy atmosphere inside.
We would only cancel the festival under extreme conditions and we would say so on your tour date website page and email everyone who has bought a ticket online.
Please see the ‘Food & Drink’ section.
Sorry, no pets of any type are allowed into the festival. This includes the marquee and the fenced outside area, no matter how cute or well behaved they are!
It wouldn't be practical to manage pets amongst a large crowd of people, including children, and our public liability does not allow it.
Some tables and chairs are provided outside and you are welcome to bring your own (chairs and rugs). However, for safety reasons, chairs are not allowed inside the marquee at any time.
Of course you can. If it’s a large rig to produce professional photos or videos we’d like you to contact us first please.
Please refrain from photographing children that are not within your group.
On first entry you are allowed to bring in one sealed bottle of water, maximum 500ml. Other than that, no food or drink can be brought into the festival and security will search you and check bags every time you enter through the festival entrance.
Don't forget, when you enter the festival for the first time we will secure a pass-out wristband onto you so that you can go out and come back into the festival as you please, within reason. You can always pop out to the car or have a picnic in the surrounding area if you want to, but if you use your picnic area as a ‘personal bar’ and continually re-enter the festival after replenishing yourself with alcohol then security will refuse further entry as we will deem you to have been ‘preloading’.
If you or your child have special dietary requirements, allergies or food intolerances that you are willing to prove, bring your documentation with you to show security when you enter the festival for the first time, as you may be allowed through with your own food (within reason - no banquets and only plastic cutlery please!). Please be aware that, as usual, other festival goers are not allowed to bring food and we would very much appreciate your discretion whilst consuming. If you cannot prove a special dietary requirement we will not allow you into the festival with your own food, but you can still use your access wristband to leave and cater for your food needs outside the festival.
Fake Festivals have well stocked licensed bars, inside the marquee, that sell both alcohol and soft drinks. Alcoholic drinks are chilled - we really look after your drinks as they are such an important part of your experience.
Bar drinks usually include: draft Carlsberg, Tetley and ciders such as Magners; bottled lagers and ciders; vodka ice drinks; red, white and rose wine; Smirnoff, Bacardi, Jack Daniels and Red Bull. Soft drinks include: Coca Cola, Diet Coke, Sprite, bottled water and kids fruit drinks.
Drinking water is also available at the festival for free, it is dispensed into a plastic cup for you.
Food traders may also sell drinks. Tea and coffee may be served at the food traders.
To avoid exchanging cash at the bar and to speed up serving drinks, we use a drink token scheme at all Fake Festivals. You buy drink tokens from the token desk next the bar and then exchange the tokens at the bar for drinks. One token gets you a single bar drink (alcohol) or two soft drinks (Cola, Juice, etc).
Drink tokens are non-refundable - only purchase what you intend on consuming at the bar.
Drink token price varies between Fake Festivals but in 2015 the usual the price was £3.50 each.
Outside the marquee you will usually find a variety of food traders. The food traders are independent and set their own menus and prices. Usually you would expect to see pizza, hot-dog, jacket potato and even hog roast traders. Food traders vary between festivals so please don’t assume it’s the same choice at every Fake Festival.
The food traders cannot guarantee to cater for all special dietary requirements, lifestyle choices (vegan etc) or those with allergies or food intolerances. Please ask the individual food traders for information.
Yes, starting 2018 we will be offering disabled tickets, available to purchase them through the website. Disabled tickets admit both the disabled adult (18+) or young person (0-17yrs) and an additional personal assistant on the same ticket.
Disabled ticket holders are required to show evidence of disability at the festival entrance.
No. If you are a carer for somebody who has a ticket (and therefore aged 10 years or over), we will allow you through for free and provide you with an access wristband. If the cared-for person has no physical signs of disability we usually like you to show some sort of proof of disability at the festival door (such as PIP or DLA), to ease the transition through security.
Yep, clean disabled toilets at every Fake Festival.
You won’t have a problem manoeuvring around the festival or getting food and drink.
We usually find that wheelchair users like to watch the performances from the inside sides of the marquee where there is usually a bit of room away from the audience. If the ground is wet then it may be difficult for wheelchair users as we don’t use flooring at any of the festivals.
We aren’t able to place wheelchair users at the front of the audience.
Depends on the site, all Fake Festivals are different.
If someone is able to come to the festival entrance and ask security if you can be allowed to drive up to the marquee we are usually able to help.
If you don't see an answer to your query above, please contact us.